SHNS - Hearing Aids

FAQ

Do I need to see a physician for my hearing loss?

Will my hearing get worse if I don’t wear an aid?

Will a hearing aid make my hearing normal again?

Do I have to buy two aids?

How do I know which aid will work for me?

How can I distinguish a quality product from a “not so” quality product?

How can I be sure I’m getting a fair price?

Why do so many people purchase hearing aids they won’t wear?

What is included with the cost of the hearing aid?

Can I return the aids for a refund if I’m not satisfied?

What are my payment options?

Will I ever need to buy another hearing aid?

Try before you buy

GN Resound Linx2

Bluetooth accessories

Tinnitus Sound Generator


 

 

 

Do I need to see a physician for my hearing loss?

Although the majority of age related and noise induced hearing losses are permanent and cannot be treated or reversed with medication or surgery, there are still many reasons why a medical evaluation is in your best interest. The list below is a set of conditions that must be evaluated by a physician before we (or anyone else) can sell you a hearing aid. Often, patients will schedule an appointment with one of our four physicians or physician assistant on the same day as the hearing aid evaluation in the event that medical clearance is necessary. If you do not wish to see one of our physicians, you must bring with you a written referral from your physician on the day of your appointment. Please be aware that if you exhibit one or more of these conditions and a dispenser encourages you or allows you to sign a medical waiver in place of a medical exam, he/she is not acting in your best interest and you may wish to seek a second opinion. Ear conditions that require a medical exam: Deformity of the ear, Ear drainage within 90 days, sudden hearing loss within 90 days, acute or chronic dizziness, one-sided or asymmetrical hearing loss, outer or middle ear hearing loss, ear canal obstruction-wax or other, tinnitus as primary symptom, ear pain.

 

 

 

Will my hearing get worse if I don’t wear an aid?

Research has shown that if a patient is a candidate for amplification on both sides and chooses to purchase only one aid, over time they will notice reduced word understanding on the side not stimulated by sound. This is a phenomenon referred to as auditory deprivation. Although it would seem reasonable that word understanding in both ears will decline when a patient puts off hearing aids altogether, underlying factors such as noise exposure, aging, ototoxicity, and genetics make it difficult to evaluate the degree of impairment caused by auditory deprivation alone. What we do know is that you can halt and sometimes reverse the effects of auditory deprivation by adding amplification to the unaided ear/s. Keep in mind also that the longer you hear the world through a hearing loss the harder it is to adjust to hearing aids.

 

 

 

Will a hearing aid make my hearing normal again?

Unfortunately it will not. Hearing aids cannot restore complete function of a damaged auditory system. What they can do is amplify the speech sounds you can’t hear so the message you’re trying to understand has fewer missing pieces. When there are fewer pieces missing, you don’t have to work as hard to make sense out of what people are saying. For most of our patients, this means better communication with family and friends and more willingness to participate in social activities.

 

 

 

Do I have to buy two aids?

Two ears increase the volume of speech and help us locate sounds. Most importantly, two ears facilitate speech understanding in the presence of background noise. There are times when a patient is only a candidate for amplification on one side, or individual lifestyles and circumstances support the purchase of a single aid. Patients who are candidates for amplification in both ears are encouraged to compare the benefits of one aid versus two aids and decide for themselves if having two provides significantly more benefit.

 

 

 

How do I know which aid will work for me?

We have four levels of technology available, with several style choices within each level. Premium and mid-range circuits have advanced sound quality, with the premium offering special features to assist in more challenging listening environments. Basic and economy levels are better suited to quiet activities, and small group or one on one conversations. When we recommend a hearing aid for you, we take into account your hearing loss, lifestyle, dexterity issues, cosmetic concerns and previous experience with amplification. These are important considerations, but ultimately your input is required to determine which particular model best meets your expectations and addresses your individual communication needs.

 

 

 

How can I distinguish a quality product from a “not so” quality product?

Distinguishing new technology from “previous generation” or economy devices can be a challenge. Hearing aid technology changes rapidly as new features are introduced and improvements are made to existing features. To guarantee that our patients are purchasing the best that the industry has to offer, we demonstrate and sell only the very latest circuits from one of the leading companies in the industry in both technology and design.

 

 

 

How can I be sure I’m getting a fair price?

We believe every patient deserves to be treated equally and honestly. We do not negotiate on price and there are absolutely no hidden fees. A comparison chart, which outlines the various models, features and costs, is available to anyone that asks. It’s important to realize that you’ll be investing in a lifetime of better hearing -- not simply purchasing a product. Be aware that hearing aids require periodic maintenance as well as occasional repairs and adjustments. Included in your cost are all of these services as part of our comprehensive care package. You are benefitting from our expertise and commitment to making sure your device functions properly and will continue to provide adequate benefit for many years.

 

 

 

Why do so many people purchase hearing aids they won’t wear?

We believe it comes down to expectations and motivation. It takes time to adjust to environmental sounds that your ears are not used to hearing and patience to become comfortable with having something in your ear. It also takes practice to learn how to insert the aids properly. If these issues are not properly addressed, patients may simply “give up” and stop wearing the aids. In addition, as stated previously, hearing aids will not enable you to hear like you did before you had a hearing loss. If you expect more from the aids than what they can provide, you will likely become dissatisfied. Being able to experience the benefits as well as the side effects and limitations before the sale, we have found that the vast majority of our patients remain satisfied with their purchase.

 

 

 

What is included with the cost of the hearing aid?

It is to our benefit that all patients continue to have confidence in the products they’ve purchased and the services we provide long after the sale is made. We believe customer service is as important as the device itself. Our “Comprehensive Care Package” consists of periodic maintenance reminders, hearing aid supplies, free hearing aid cleanings and free programming adjustments for the life of your aid. In addition, all hearing aids include a 2-3 year manufacturer warranty covering both out of office repairs and loss. As a courtesy to our patients, loaner aids are always available if your aid needs to be sent for repair.

 

 

 

Can I return the aids for a refund if I’m not satisfied?

Keep in mind that the week-long “mini trials” incur no cost and provide every patient with the opportunity to determine benefit before a purchase is made. After the purchase you will have a thirty day trial period to adjust the aids to your preferences and gives you the opportunity to determine if you have made a purchase that will improve the quality of your life. If you choose to return the hearing aids during the trial period, you will receive a refund of your purchase price minus a built in fitting fee.

 

 

 

What are my payment options?

Hearing aids are paid for on the day of the fitting using cash, credit card, or CareCredit, an independent financing company that offers a twelve-month interest free loan to those that qualify. Although we operate alongside Shenandoah Head and Neck Specialists, SHNS Hearing Services is a separate company which does not participate or contract with any insurance company. If your benefit is offered for a nonparticipating provider, we will supply you with the necessary codes and a copy of your paid invoice so you can file with your insurance for reimbursement. Other insurance companies will give discounts on hearing aids if you purchase from a specific dispenser. Be aware that dispensers set their own prices and sometimes a “discounted” hearing aid costs you more out of pocket than the same aid at a non-discounted price purchased elsewhere. It’s always a good idea to ask for the model and brand name so you can verify that the quoted price is in fact a good deal and not a product of poorer quality or older technology.

 

 

 

Will I ever need to buy another hearing aid?

Patients will purchase another set of hearing aids for several reasons. In the past, decreases in your hearing often resulted in the need to buy a more powerful aid. This is rarely the case today as the newest circuits are better able to control feedback and accommodate a wider range of hearing losses. More often, patients will consider new devices as out of office repairs become more frequent. Keep in mind that hearing aids are essentially miniature computers that are constantly exposed to dirt, pollen, dust, wax, dried skin and moisture. Since these unfavorable elements come from your ears, hands and the air, it is difficult to avoid their negative effects. Repair costs are lower than the price of a new aid and always incorporate a six or twelve month warranty period. We will gladly have your hearing aid repaired for as long as the aid continues to meet your expectations and provide adequate benefit. From our experience, the number one reason most patients purchase new aids is to take advantage of the added benefits provided by new technology. Because our approach to dispensing allows you to try new aids at no cost, you can always compare and determine if the advanced features justify the expense of a new aid before you purchase.

 

 

 

Try before you buy

Our approach to hearing aid treatment is unique. Hearing aid technology has improved significantly over the past 20 years, so why have the methods used to dispense hearing aids remained the same? In our experience, each patient presents with a unique hearing loss and unique set of hearing challenges. What if you could “test-drive” a set of appropriate hearing aids for a week, experiencing the benefits of amplification in your home, work, and social environments, and determine if hearing aids are right for you? YOU CAN!! Using your hearing test, we program the latest technology hearing devices for you to test for one week at NO COST and with NO OBLIGATION TO PURCHASE. You can experience amplification in your home, work and social environments, and when you return we can address questions related to quality of sound, feedback, comfort, insertion, background noise and telephone use. Wireless accessories, such as a mini microphone to enhance hearing in background noise as well as cell phone and TV streamers, are also available for you to take home and try. Patients who do not find a hearing solution that works for them will simply return the aids, sometimes choosing to try again at a later date.

 

 

 

GN Resound Linx2

Top rated sound quality and listening comfort. Made for iPhone to wirelessly connect with iPhone, iPad, or iPod Touch devices, making your hearing aids work like Bluetooth stereo headphones. Personalize your hearing aids using the ReSound Smart app. Four technology levels and price points. Behind-the-ear and in-the-ear styles available.

 

 

 

Bluetooth accessories

Connect to your Linx2 devices with ReSound wireless accessories. Multi-Mic and Micro-Mic stream conversation up to 80 feet away, even in background noise! Stream stereo sound from your TV into your hearing aids with the TV Streamer 2. Phone Clip+ streams phone calls and sound from your cell phone to your hearing aids.

 

 

 

Tinnitus Sound Generator

Included in all Linx2 models. White noise or water-themed nature sounds can be used alone or in conjunction with amplification to reduce your awareness of bothersome tinnitus, or ringing in the ears.

For urgent requests,please call the office 540-722-7282.

Office Hours
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
Sunday:Closed